Privacy
Privacy and cookies
How Imperial Refurbishment uses the details you give us when you ask for a quote, and which cookies this website uses.
Who we are
Imperial Refurbishment Limited, registered in England, company number 12823367, 19 Horsenden Lane North, Greenford, London UB6 0PE. We are the controller of the personal data you give us through this website. Contact us about your data at [email protected] or on +44 7717 005 004.
What we collect
- When you ask for a quote: your postcode, mobile number and the type of job, then your first name and e-mail address.
- If you fill in only the first step of the form, the postcode, mobile number and job type you entered are still saved in our website database, but no quote request is sent to our team.
- The page you used and the campaign details in the link you followed (for example a Google Ads click ID or UTM tags), so we know which adverts bring enquiries.
- If you check a postcode on our map, it is checked in your browser only and is not sent to us.
Why we use it
- To check that we cover your area, call you back, prepare your quote, and carry out and invoice any work you book. The lawful basis is taking steps at your request before entering into a contract (Article 6(1)(b) UK GDPR).
- To measure which adverts lead to enquiries. Where this uses cookies, we only do it with your consent (Article 6(1)(a) UK GDPR). Otherwise the basis is our legitimate interest in running our marketing efficiently (Article 6(1)(f) UK GDPR).
Who sees it
Our own team. The companies that host this website and our e-mail, and Google, whose Google Sheets service we use to keep a list of quote requests. They process the data for us under contract. When you send the form, the Google Ads tag tells Google that a quote request was made. We never sell your details. Some providers may process data outside the UK; where they do, they rely on safeguards recognised under UK data protection law.
Cookies and similar storage
Before you choose, this website sets no advertising cookies. You can accept or reject them in the banner, and change your mind at any time.
- ir_consent (this website, 6 months): remembers whether you accepted or rejected cookies. Always on.
- irLead (this website, session storage, removed when you close the tab): lets the thank-you page know that your request was sent. Always on.
- Google Ads cookies such as _gcl_au and _gcl_aw (Google, up to 90 days): measure which adverts lead to quote requests. Only if you accept.
Other services this website loads
Fonts are loaded from Google Fonts. When you scroll to our area map, the map library is loaded from cdnjs (Cloudflare) and the map images from OpenStreetMap. These services receive your IP address so they can send the files to your browser. They do not set cookies for us.
How long we keep it
We keep your details only for as long as we need them to deal with your enquiry and any work that follows, and for as long as the law requires us to keep business and accounting records.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, ask us to restrict how we use it, or object to it. Where we rely on your consent, you can withdraw it at any time. E-mail [email protected]. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.
Last updated November 2026.